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Terms & Conditions

OUR GUARANTEE - We want you to be happy with your purchase, if you are not, please contact Gray's of Shenstone Ltd for a replacement or refund within 14 days of your purchase.


DELIVERY - Our aim is to fufil all orders within 28 days. In most cases delivery is within 7 days.
All items are fully insured while in transit.
Express overnight delivery additional £5.00 (Stock availability permitting)

PRICES - Whilst we endeavour to keep prices stable, we reserve the right to alter prices as and when it becomes necessary. All goods are offered in good faith and of course are subject to availability.

PAYMENT - By Debit/Credit card, PayPal, Cheque or pay in store.  All goods remain our property until payment for same has been made in full.

POSTAGE & PACKING - Standard £4.95 charge for all UK destinations including Northern Ireland. Europe and rest of World charged at cost.
 

BREAKAGES & SHORTAGES - Please notify the office within 3 working days. We will then organise for a replacement or credit note and discuss return/collection arrangements.

SIZES - Sizes and capacities are approximate only.

OFFERS - Please note no offers can be used in conjunction with another offer, loyalty stamps can always be redeemed agaisnt any purchase, but will only be issued on full price orders, where no other offer has been used.

RETURNS - We will only pay the return postage fee/arrange collection on faulty goods. Otherwise it is your responsibilty to return the item/s to us. 

A full printed version of our terms and conditions are available on request.